1. Introduction
Welcome to 360 Logix Solutions Inc. These Service Terms and Conditions govern your engagement with our agency across all our service offerings. By signing a proposal, statement of work, or engaging our services, you agree to be bound by these terms.
Our services are categorized into four primary divisions: Digital Marketing, Creatives Studio, Brand Activations, and Events. The following terms apply generally to all engagements, with specific provisions for each division detailed below.
2. Division 1: Digital Marketing
2.1 Scope of Services
This division covers Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising across platforms (Google Ads, Meta Ads, TikTok, LinkedIn), Social Media Management, Email Marketing automation, and comprehensive digital strategy. Specific deliverables, including audit reports, keyword research, content calendars, and analytics reporting, will be explicitly outlined in your Statement of Work (SOW).
2.2 Performance Disclaimers and Timelines
While we utilize industry best practices and data-driven strategies to optimize your campaigns, 360 Logix Solutions Inc. does not guarantee specific search engine rankings, exact traffic volumes, or guaranteed return on investment (ROI). Search algorithms, platform policies, and market conditions frequently change and are beyond our direct control. Furthermore, clients acknowledge that organic strategies like SEO typically require 3 to 6 months to demonstrate significant measurable results.
2.3 Third-Party Fees and Ad Spend
Unless explicitly stated in your contract as a bundled service, our retainer fees do not include third-party advertising spend. Clients are responsible for providing valid payment methods directly to the advertising platforms (e.g., Google, Meta) and are solely responsible for any ad spend incurred. We are not liable for account suspensions due to payment failures on the client's end.
2.4 Content Approvals
For Social Media and Content Marketing, content calendars will be submitted for client review. Clients must provide feedback or approval within three (3) business days. Failure to respond within this timeframe will constitute deemed approval, allowing us to publish the content to maintain the agreed-upon schedule.
3. Division 2: Creatives Studio
3.1 Revisions and Approvals
Creative projects (including graphic design, video production, motion graphics, and UI/UX design) include a maximum of two (2) rounds of minor revisions unless otherwise specified in the SOW. A "minor revision" constitutes small adjustments (e.g., color tweaks, text changes). Major structural changes or complete redesigns requested after initial concept approval will be considered out-of-scope and billed at our standard hourly rate of $150/hour.
3.2 Intellectual Property Rights
Upon full payment of all outstanding invoices, the Client is granted full ownership and usage rights of the final, flattened deliverables (e.g., .mp4, .png, .pdf). 360 Logix Solutions Inc. retains ownership of all working files, raw footage, project files (e.g., .psd, .prproj, .aep), and source code. Working files can be purchased under a separate intellectual property buyout agreement.
3.3 Asset Provision and Timelines
The Client agrees to provide all necessary brand assets, high-resolution logos, brand guidelines, and copy required for the project in a timely manner. Any delays in providing these materials or delays in the approval process will result in a corresponding extension of the final delivery deadlines.
3.4 Portfolio Usage
We reserve the right to showcase completed creative work, case studies, and performance metrics in our portfolio, website, social media, and marketing materials. If a project requires strict confidentiality, a Non-Disclosure Agreement (NDA) must be executed prior to the commencement of work.
4. Division 3: Brand Activations
4.1 Scope and Execution
Brand Activations include experiential marketing, pop-up shops, guerrilla marketing, and interactive technology deployments. We strive to execute all activations exactly as planned. However, we reserve the right to make on-site adjustments due to safety concerns, weather conditions, crowd dynamics, or venue restrictions without prior client approval if immediate action is required.
4.2 Permits, Permissions, and Insurance
Unless specifically included as a line item in our scope of work, the Client is solely responsible for obtaining any necessary local government permits, licenses, venue permissions, and specialized event insurance required for the activation. We are not liable for activations that are delayed, fined, or shut down due to lacking permits.
4.3 Liability for Damage and Equipment
Clients assume full financial responsibility for any damage, loss, or theft of our equipment, interactive kiosks, or rented assets (beyond normal wear and tear) caused by their staff, brand ambassadors, or event attendees during the activation period.
4.4 Custom Fabrication and Deposits
Activations requiring custom fabrication (e.g., custom booths, specialized props) require a 50% non-refundable deposit before production begins. Once fabrication has commenced, the client is liable for the full cost of the fabricated items even in the event of activation cancellation.
5. Division 4: Events
5.1 Event Management and Production
This division covers end-to-end event planning, technical production (professional audio, stage lighting, LED walls), on-site management, smart registration systems, and hybrid/virtual event broadcasting. The specific technical specifications and staffing levels will be detailed in the Event Production Schedule.
5.2 Payment Terms and Schedules
Event services require a standard payment schedule: a 50% non-refundable deposit upon contract signing to secure dates and resources, 30% due thirty (30) days prior to the event, and the final 20% due within seven (7) days post-event. Failure to meet pre-event payment deadlines will result in the immediate suspension of services and release of reserved equipment.
5.3 Tiered Cancellation Policy
In the event of cancellation by the Client, the following fees apply based on proximity to the event date: Cancellation 60+ days prior forfeits the initial deposit; 30-59 days prior incurs a 75% fee of the total contract value; cancellation within 29 days of the event incurs a 100% fee of the total contract value, as resources have been fully allocated.
5.4 Force Majeure and Health Protocols
Neither party shall be liable for failure to perform due to circumstances beyond their reasonable control (Force Majeure), including natural disasters, severe weather, pandemics, or government mandates. For in-person events, the Client is responsible for ensuring compliance with all local health, safety, and crowd control protocols.
6. Data Privacy & Confidentiality
Both parties agree to maintain the confidentiality of any proprietary information shared during the engagement. 360 Logix Solutions Inc. adheres to the Data Privacy Act of 2012 (Republic Act No. 10173) in handling any personal data provided by the Client.
For full details on our data handling practices, please refer to our separate Privacy Policy.
7. Limitation of Liability
To the maximum extent permitted by law, 360 Logix Solutions Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your engagement with our services.
Our total liability for any claims arising under these terms shall not exceed the total amount paid by the Client to 360 Logix Solutions Inc. for the specific project or service in question during the three (3) months preceding the claim.
