Reputation management is the practice of shaping, maintaining, and improving how your brand is perceived online. It involves monitoring reviews, encouraging satisfied customers to leave feedback, responding to both positive and negative comments, and ensuring your business shows up with a trustworthy presence across digital platforms. At 360 Logix, we focus on helping businesses proactively manage their reputations by leveraging Google and Facebook reviews, which are often the first touchpoints potential customers see when researching a company. By consistently building a base of authentic 5-star reviews, you can establish credibility, attract more clients, and set your business apart from competitors.

Today, your online reputation is as important as word-of-mouth. Studies show that 90% of customers read reviews before making a purchase or booking a service, and businesses with more positive reviews rank higher in search results. A poor or inconsistent online reputation can discourage potential clients from contacting you, even if you provide excellent products or services. With 360 Logix’s technology-driven system, we help businesses actively generate positive reviews, address negative feedback with professionalism, and continuously strengthen their brand image. This not only builds customer trust but also directly supports SEO and lead generation efforts.

We make the process simple, consistent, and automated. Through our reputation management platform, we set up automated workflows that trigger personalized review requests via SMS or email right after a customer has a positive interaction with your business. These timely prompts make it easy for satisfied clients to leave a review on Google or Facebook with just a few clicks. By removing friction, we dramatically increase the number of reviews your business receives. Over time, this creates a steady flow of authentic feedback that builds credibility, boosts rankings, and helps convert more potential customers.

No — legitimate reviews on platforms like Google and Facebook cannot be deleted unless they violate community guidelines (e.g., spam, inappropriate content). Instead of focusing on removal, we focus on reputation balance and recovery. Our team helps you craft professional, empathetic responses to negative feedback, showing potential customers that you take concerns seriously and are committed to improvement. This turns what could be a negative into a demonstration of customer service excellence. With our approach, a few negative reviews will be outweighed by the larger volume of positive reviews generated through automation, keeping your overall rating strong.

Reviews are one of the most important factors in local SEO rankings. Google’s algorithm favors businesses with a high number of positive reviews because it sees them as more trustworthy and relevant to searchers. More Google reviews increase the likelihood of appearing in Google Maps — the top three business listings shown for local searches. Similarly, Facebook reviews enhance credibility on social platforms, where many users make buying decisions. With 360 Logix, we help you generate consistent reviews, which not only improves your search ranking but also increases click-through rates and customer conversions.

Yes. One of the key benefits of working with 360 Logix is our automation system. Once set up, customers automatically receive a review request via SMS or email after interacting with your business — for example, after an appointment, purchase, or service completion. These messages can be personalized with your branding and a direct link to your review page. This removes the hassle of manually asking each customer for feedback and ensures that the process is consistent. By using automation, you build a steady pipeline of positive reviews, which strengthens your reputation and helps your business grow faster.

Absolutely. Managing your reputation isn’t just about collecting reviews — it’s about tracking progress and analyzing trends. Our system allows you to monitor Google and Facebook reviews in one dashboard, so you always know how your business is performing. We also generate reports showing key metrics such as the number of new reviews, average rating, response rate, and customer sentiment trends. For business owners and managers, this data is invaluable for identifying strengths, spotting recurring issues, and measuring the impact of reputation management efforts over time.

Yes — in fact, small businesses often benefit the most. For local businesses like clinics, gyms, restaurants, retail shops, and service providers, a handful of authentic 5-star Google and Facebook reviews can dramatically increase visibility and attract new customers. Unlike large companies with established reputations, small businesses can level the playing field with consistent positive feedback. At 360 Logix, we tailor our system for small and medium-sized businesses, making it affordable and easy to use while delivering a big impact on credibility, SEO, and customer acquisition.

Virtually all industries benefit, but those that rely heavily on trust and customer confidence see the greatest impact. These include healthcare (clinics, doctors, dentists), hospitality (hotels, restaurants), retail, fitness, education, and real estate. At 360 Logix, we design review strategies specific to each industry. For example, a medical clinic may need to build patient trust and highlight professionalism, while a restaurant may focus on service quality and customer satisfaction. Whatever the industry, our system ensures your business stands out with strong reviews on Google and Facebook.

360 Logix combines technology, strategy, and industry expertise to deliver results. Unlike generic review tools, our platform is designed to focus on the most influential channels for Philippine businesses: Google and Facebook reviews. We don’t just provide a tool — we provide a partnership, helping you set up automation, track progress, and respond effectively to feedback. With our approach, you’ll not only collect more positive reviews but also improve SEO rankings, boost customer trust, and grow your business sustainably. We make reputation management simple, measurable, and impactful.